Refund policy
REFUND POLICY
Returns and refunds
We want you to be happy with what you ordered. This policy sits alongside your legal rights and does not replace them.
Cancelling your order
Under the Consumer Contracts Regulations 2013 you have the right to cancel an online order within 14 days of receiving it, for any reason. You then have a further 14 days to send the items back to us. We will refund you within 14 days of receiving the goods back, or of you giving us proof that you have sent them.
To cancel, email us at omnicartgroup@gmail.com with your order number. You do not have to give a reason.
The hygiene exception
Cosmetics are sealed for health and hygiene reasons. If you have opened or used a product, we cannot accept it back once the seal is broken. This is a standard exception under the same regulations, and it applies to both our products.
So in practice: if a product is unopened and unused, with its seal intact, you can return it within 14 days for a full refund. If you have opened it, you cannot return it unless it is faulty.
Return postage
If you are cancelling an order you simply changed your mind about, you pay the cost of returning the items to us. We recommend a tracked service, because the goods are your responsibility until they reach us.
If the item is faulty, damaged, or not what you ordered, we pay the return postage.
Faulty or damaged items
If something arrives damaged, leaking, or not as described, email us within 14 days with your order number and a photo. We will replace it or refund you in full, including the original delivery charge and the cost of returning it. This does not affect your rights under the Consumer Rights Act 2015, which entitles you to a repair, replacement or refund for goods that are faulty, not as described, or not fit for purpose.
If your skin reacts
Everyone's skin is different, and a product that suits most people may not suit you. Stop using it straight away and email us. We are not able to take back an opened product, but we want to know, and we would rather hear from you than not.
How refunds are paid
Refunds go back to the original payment method. Depending on your bank, it can take a few working days after we process it for the money to show in your account.
How to start a return
Email omnicartgroup@gmail.com with your order number and what you would like to do. A real person reads every message and will reply with the return address and next steps.
Evenly, 188A Hornchurch Road, Hornchurch RM11 1QL, United Kingdom.
SHIPPING POLICY
Delivery
We deliver to UK addresses only at launch.
- Free UK delivery on orders over £40, tracked.
- Standard tracked delivery £3.95 on orders under £40.
You will receive tracking by email once your order ships.
Dispatch
Orders are dispatched by our manufacturing partner. You will be emailed as soon as your parcel is on its way.
If your order does not arrive
Under the Consumer Rights Act 2015, if we have not agreed a delivery date with you, your order should reach you within 30 days. If it does not, email us at omnicartgroup@gmail.com and we will either resend it or refund you.
Wrong address
Please check your delivery address before completing checkout. If you spot a mistake, email us immediately and we will change it if the order has not yet shipped.
Evenly, 188A Hornchurch Road, Hornchurch RM11 1QL, United Kingdom.